Working with psychologists and Natural Language Processing (NLP) programmers, we’ve created an algorithm that scans any two-person conversation transcript, of any length, and highlights opportunities for empathy.
This tool is now available for individual and organization-wide use.
AI-powered practice, real-time results
You can upload your own transcripts for evaluation, or have practice conversations with our AI-powered chatbots. Chatbot practice allows you to try different empathizing skills and strategies, and get feedback in real-time. After every conversation, you can print a summary and transcript that will show you which of your responses worked best. Watch a chatbot conversation and scoring session below.
The importance of empathy
Many studies have shown that empathy in the workplace can boost retention, engagement, and innovation. But did you know empathy can impact ROI as well? A study published in the Harvard Business Review showed that the 10 most empathetic companies increased in value more than twice as much as the bottom 10, and generated 50% more earnings as well.
And yet, most companies struggle when it comes to measuring “soft skills” like empathy. Now, with our machine-learning and AI-powered algorithm, organizations can standardize how they track these essential communication skills.
Use data to cross-train individuals and teams
We believe that standardizing how we measure empathy will increase the amount of it in the world. Help us achieve this vision by bringing the Empathy Algorithm to your organization. We can provide aggregated (and even anonymized) reports that show how your different teams communicate, giving you insights on how to collaborate and cross-train.
“Absolutely energizing. I loved how the bulk of the training was truly experiential...how better to teach someone?”
Get the Empathy Algorithm for you or your team
About the algorithm creators
Scott Provence is an award-winning instructional designer, author, and speaker. His print, instructor-led, and web-based curricula have been delivered throughout the world, and his sales and customer service trainees have gone on to receive multiple industry awards for their work.
Scott received an MA in English and an MFA in Creative Writing from the University of Washington, where he was a Nelson Bentley Fellow and Pushcart Prize nominee. He has over a decade of Instructional Design experience, as well as five years of experience in VP and senior leadership roles.
Scott enjoys working with teams at any stage and budget to create measurable and engaging training solutions. Check out this website for more examples of Scott’s work, and please email us with any questions or requests!
Alyssa Forcehimes, PhD, received her degree in clinical psychology from the University of New Mexico. She has served as an investigator for numerous NIH-funded grants examining the effectiveness of behavioral treatments for addiction, with an emphasis on developing effective methods for disseminating evidence-based behavioral treatments in real-world settings. Dr. Forcehimes has an outstanding national reputation in best practices for implementation of behavioral change strategies with diverse populations and in diverse settings.